A shared team inbox for customer conversations across email, chat and social: assign, snooze, tag, reply with saved answers, and keep customer context alongside every thread. Describe it once and Atomix builds the whole app — sign-in, database, payments and hosting built in — tested in a real browser before you see it.
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Conversations by status with the thread open on the right; reply, assign, snooze, close.
Unassigned, open, unread, closed today, median reply time and who is online.
Search every thread by subject, channel, tag and assignee.
Customer context: plan, lifetime value, timezone and their conversations.
Who is online and how much they carry.
Reusable answers and their shortcuts.
Volume by channel, reply time by teammate and busiest hours.
Channels, tags, auto-assignment and notification preferences.

A thread with one customer across a channel.
subjectchannelstatustagslast message previewsnoozed until
One message in a conversation — inbound, outbound or an internal note.
directionauthor namebodyhas attachment
The person on the other side of the conversation, with context.
nameemailcompanyplanlifetime valuetimezone
A person who works the inbox.
nameemailpresenceopen conversationsreplies today
A reusable answer inserted into a reply with one keystroke.
titleshortcutbodycategoryusage count
Replies to conversations assigned to them or picked from unassigned.
Manages channels, tags, saved replies and who is in the inbox.