Run a ticketed help desk: queues by priority and SLA, agent assignment, escalation, macros and resolution tracking. Describe it once and Atomix builds the whole app — sign-in, database, payments and hosting built in — tested in a real browser before you see it.
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Open tickets, SLA breaches, first-response and resolution times, urgent unassigned work.
Every open ticket ordered by SLA due time; select one to read and reply.
Search and filter every ticket by status, priority, channel and queue.
Tickets by status; move through open, pending, escalated and resolved.
Agent availability and load against max; set away.
Who is raising tickets, their tier and open count.
Queues with first-response and resolution targets.
Canned replies and the status each one sets.
Volume by channel, SLA attainment by queue and resolution time by agent.
Business hours, auto-close rules and notification preferences.

A request or problem tracked to resolution.
subjectdescriptionstatusprioritychannel
The customer or employee who raised tickets.
nameemailorganizationtieropen tickets
A support team member who works tickets.
nameemailtier levelavailabilityopen loadmax load
A named intake bucket with its own SLA targets.
namedescriptionfirst response target hoursresolution target hoursdefault priorityactive
A public reply or internal note on a ticket.
author namebodyvisibility
A canned reply with an optional status change.
titlebodysets statususage count
Works tickets from the queue, replies, resolves and escalates.
Owns queues, SLAs, assignment and the weekly resolution numbers.
Submits a ticket, follows its status and reopens if needed.