Refund & Cancellation policy
Last updated 11 October 2026. This policy explains how to cancel a plan and when you can get your money back. Payments are processed by Razorpay for Snapverse Private Limited, which operates Atomix AI.
Cancelling a plan
- You can cancel Starter, Pro or Max at any time from your credits panel in Atomix.
- Cancelling stops all future payments. Your plan stays active until the end of the month you have paid for, and you can keep using that month’s credits until then.
- When the paid month ends, the plan stops and its unused credits expire. Credit-pack and free credits stay in your account.
Changing plans
Upgrading starts the new plan straight away, with its full monthly credits, and stops the old plan from renewing. The old plan’s remaining days are not refunded or carried over.
Builds that don’t come out
A build that fails is never charged — its credits stay in your account automatically, with nothing to ask for.
When we refund
- Charged by mistake. A duplicate charge, a charge after you cancelled, or a payment that went through but did not give you your plan or credits — refunded in full.
- Credit packs. Refunded in full if you ask within 7 days of buying and have not used any of the pack’s credits.
- Plans. Monthly plan payments are not refunded for the days or credits left in a month, but you can cancel at any time so you are not charged again.
When a refund is made, the credits it paid for are removed from your account.
How to ask for a refund
Write to atomixai.support@gmail.com from the email you sign in with, and include the Razorpay payment ID from your receipt. We reply within 3 working days. Approved refunds go back to the original payment method; your bank or card provider usually shows them within 5–7 working days.
Contact
Snapverse Private Limited · Atomix AI
Email: atomixai.support@gmail.com