Manage the guest experience across properties: guest profiles and preferences, stays, service and concierge requests, satisfaction feedback and loyalty tiers. Describe it once and Atomix builds the whole app — sign-in, database, payments and hosting built in — tested in a real browser before you see it.
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In house, arrivals, VIPs this week, open requests, resolution time, satisfaction and open negatives.
Guest profiles with tier, VIP flag and stay history.
One guest: preferences, loyalty, stays, requests and feedback.
Upcoming, in-house and past stays by property.
Requests by status; assign, work, escalate, resolve.
Surveys and reviews with the thread open; acknowledge, respond, recover.
Each property's satisfaction and open requests.
Satisfaction by property, request volume by type, resolution time and loyalty tier mix.
Properties, request types, loyalty thresholds and survey timing.

A guest with preferences and loyalty standing.
first namelast nameemailphoneloyalty tierloyalty points
A hotel or resort in the group.
namecitybrandroom countgeneral managersatisfaction score
A guest's visit at a property.
guest nameroom numberarrivaldeparturestatuspurpose
Something a guest asked for: concierge, housekeeping, maintenance, a complaint.
guest nametypesummaryprioritystatusassignee name
A post-stay survey or review.
guest nameoverall scoresourcecommentsentimentstatus
Owns guest satisfaction, VIPs and service recovery.
Fulfils requests and personalises stays.
Runs one property's service levels.
Makes requests and gives feedback.